Vacancy Search

Customer Service Advisor

Job Ref: LF 28306
Leapfrog Jobs

Our client is renowned for revolutionising customer experiences with their innovative solutions and unwavering commitment to excellence. They’re on the hunt for a passionate Customer Service Advisor to be the friendly and professional voice at the heart of their customer interactions.

Location

Guernsey, Channel Islands

Responsibilities

Duties for this role include, but are not limited to:
Acting as the main point of contact for inbound and outbound calls, as well as online communications.
Providing end-to-end support for technical issues, customer queries, and service requests.
Advising customers on the company’s products and services, including fibre, broadband, and mobile packages.
Ensuring a seamless customer experience by resolving issues promptly or setting clear next steps.
Logging and diagnosing customer faults, implementing the appropriate solutions.
Accurately processing order requests to enable quick and efficient internal follow-ups.
Delivering routine administrative support, including data management and reporting.

Skills / Qualifications

The ideal candidate will have a passion for delivering outstanding customer service and a natural ability to empathise with customers. You’ll have excellent communication skills, both written and verbal, with the confidence to explain complex information simply and effectively. A flexible and solution-focused attitude is essential, as is the ability to work independently and as part of a collaborative team. Familiarity with modern technology and a keen interest in learning new systems will ensure your success in this role.

How To Apply

For a full job description, please call 711188, or email [email protected]. Alternatively, if you wish to apply, please submit your CV via the Apply Now button below.

Apply Now

Email A Friend

Job Sectors