Customer Services Administrator
Job Ref: LF
28607
A fantastic opportunity to join a busy customer service team within a well-established and fast-paced organisation. The role is ideal for someone who is passionate about delivering first-class service and is confident communicating across multiple platforms including phone, email, chat, and social media.
Location
Guernsey,
Channel Islands
Responsibilities
Duties for this role include, but are not limited to:Responding efficiently to customer queries via email, chat, social media, and phone.
Maintaining detailed records of customer interactions and account updates.
Resolving routine customer issues independently and escalating complex matters when necessary.
Processing phone orders accurately and providing updates on delivery statuses.
Managing product returns in line with company policy.
Investigating claims of missing or damaged goods and identifying potential fraud risks.
Initiating investigations with delivery agents to resolve delivery issues.
Handling price match enquiries and chargebacks from payment providers.
Answering mainline telephone calls and redirecting as required.
Collaborating effectively with colleagues to ensure seamless customer support.