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IT Support

Job Ref: LF 28521
Leapfrog Jobs

Join a dynamic and forward-thinking organisation that values innovation and excellence. This is an exciting opportunity to be part of a highly skilled IT team, providing essential technical support to both internal and external customers. With a commitment to delivering high-quality service, this role offers the chance to develop expertise in IT systems, security, and network management.

Location

Guernsey, Channel Islands

Responsibilities

Duties for this role include, but are not limited to:
Providing first-line IT support for hardware, software, and network issues, ensuring efficient problem resolution.
Maintaining and updating the IT support ticketing system with accurate prioritisation and escalation.
Managing network security and access controls in collaboration with the IT Team.
Building strong business relationships by offering expert guidance and on-the-job training to colleagues.
Contributing to process improvements within the IT department to enhance service efficiency.
Staying informed on best practices for IT systems and security, ensuring effective and secure operations.
Assisting the Head of Information Technology in achieving business objectives.

Skills / Qualifications

The ideal candidate will have a minimum of GCSE grades A to C (or equivalent) in Mathematics and English, along with a solid understanding of current IT systems, including Microsoft server and Exchange environments, as well as applications such as VMware and Citrix. They should also have a keen awareness of emerging trends and developments within the IT industry. While previous experience in IT or a support role is beneficial, it is not essential. Relevant professional qualifications, such as CompTIA A+ or Microsoft Certified Technician, are desirable. As the role involves physical aspects, a reasonable level of fitness is also required.

How To Apply

For a full job description, please call 01481 711188 or email [email protected]. Alternatively, to apply, submit your CV via the Apply Now button below.

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