Client Services Executive
Job Ref: LF
28610
Join a growing, specialist finance firm with a strong track record in delivering secured lending and boutique investment solutions. This is an exciting opportunity for a motivated individual to step into a client-facing role, contributing directly to an excellent client journey from onboarding through to long-term relationship management.
Location
Guernsey,
Channel Islands
Responsibilities
Duties for this role include, but are not limited to:Acting as the first-line point of contact for all client queries, providing timely and professional responses.
Building and maintaining positive relationships with clients to ensure a seamless and engaging experience.
Monitoring and managing interest arrears, escalating issues where necessary and following up appropriately.
Collaborating with colleagues across departments to deliver a joined-up service experience.
Identifying and supporting improvements in client service processes and systems.
Participating in client journey initiatives and contributing to service enhancement projects.
Demonstrating professionalism, accuracy, and attention to detail in all communications and documentation.