Trainee IT Support Technician
Job Ref: LF
28392
This is an exciting opportunity to join a fast-paced organisation that invests in its people through structured training and access to professional qualifications. As a Trainee IT Support Technician, you will be at the forefront of IT support, assisting clients with technical issues, learning industry best practices, and developing your skills in a collaborative and supportive team.
Location
Guernsey,
Channel Islands
Responsibilities
Duties for this role include, but are not limited to:Answering telephone calls and responding to helpdesk emails/tickets efficiently.
Providing IT support to clients, resolving day-to-day technical issues.
Updating, creating, and following Standard Operating Procedures (SOPs).
Managing client expectations to ensure the delivery of high-quality service.
Identifying and assisting in resolving recurring IT issues to improve performance.
Accurately recording information in the relevant business toolset.
Communicating confidently and professionally to provide a reassuring service.
Assisting the team in meeting internal and external Service Level Agreements (SLAs).