FTC Retail Greeter
Job Ref: LF
28604
An exciting opportunity to join a leading retail environment where customer satisfaction and clear communication are key. Acting as the first point of contact in a busy Guernsey store, this temporary role is ideal for someone with a confident, approachable manner and a passion for helping people and will operate on a fixed term basis of 3 months.
Location
Guernsey,
Channel Islands
Responsibilities
Duties for this role include, but are not limited to:Welcoming all customers with a professional, friendly, and warm approach.
Managing the customer waiting list to ensure timely, clear communication around wait times.
Maintaining a visible presence on the shop floor to provide guidance and assistance.
Working collaboratively with the retail team to support overall store operations.
Clearly explaining products, services, and expected processes to customers.
Striving to deliver an exceptional customer experience at all times.
Gaining full competence in the use of in-store systems following training.
Responding promptly to face-to-face, email, and phone enquiries, aiming for resolution within one working day.
Upholding high standards of personal presentation and punctuality.
Participating in daily briefings and required training sessions.
Demonstrating full compliance with Data Protection and Health & Safety legislation.