Customer Experience and Quality Assurance Manager
Job Ref: LF
28108
Our client is seeking an experienced Complaints and Quality Assurance Manager to lead customer satisfaction, sales, service quality, and compliance efforts. As the business grows, this role will be essential in driving responsible growth and enhancing customer experience.
Location
Guernsey,
Channel Islands
Responsibilities
Duties for this role include, but are not limited to;Overseeing quality framework processes to ensure scores align with business goals and regulatory compliance. Leading and develop a team of Advisors conducting first-line reviews and a team of complaint handlers, ensuring adherence to quality standards, effective complaint investigation, response, and resolution.