Customer Experience and Quality Assurance Manager

Job Ref: LF 28108
Leapfrog Jobs

Our client is seeking an experienced Complaints and Quality Assurance Manager to lead customer satisfaction, sales, service quality, and compliance efforts. As the business grows, this role will be essential in driving responsible growth and enhancing customer experience.

Location

Guernsey, Channel Islands

Responsibilities

Duties for this role include, but are not limited to;
Overseeing quality framework processes to ensure scores align with business goals and regulatory compliance. Leading and develop a team of Advisors conducting first-line reviews and a team of complaint handlers, ensuring adherence to quality standards, effective complaint investigation, response, and resolution.


Skills / Qualifications

The ideal candidate will have 2-3 years' experience in a regulated environment ideally within Financial Services and Risk Management.

How To Apply

For a full job description, please call 711188, or email [email protected]. Alternatively, if you wish to apply, please submit your CV via the Apply Now button below.
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