Client Director
Job Ref: LF
28538
An exceptional opportunity for an experienced Client Director to lead trust administration teams, ensuring the delivery of outstanding client service while maintaining compliance with internal policies and regulatory standards.
Location
Guernsey,
Channel Islands
Responsibilities
Duties for this role include, but are not limited to:Leading and inspiring trust administration teams to provide high-quality services.
Fostering a culture of collaboration, accountability, and continuous improvement.
Overseeing workforce planning, recruitment, and performance management.
Building and nurturing relationships with high-value clients, providing expert fiduciary guidance.
Acting as a trusted advisor on trust structures and administration.
Resolving escalated client issues with professionalism and urgency.
Overseeing day-to-day trust administration operations, ensuring compliance with policies, procedures, and regulatory standards.
Driving process improvements to enhance efficiency and reduce operational risk.
Ensuring accurate and timely execution of trust transactions and reporting.
Partnering with the CEO and senior leadership to define and execute business strategy.
Identifying opportunities for growth, innovation, and competitive differentiation.
Representing the trust business in executive forums, contributing to the strategic direction of the broader organisation.
Leading customer experience transformation initiatives, including digital tools and automation to optimise client interactions.