Collections Advisor
Job Ref: LF
28463
Our client is dedicated to ensuring fair and responsible debt resolution, supporting customers while maintaining financial integrity. As a Collections Advisor, you will engage with customers to negotiate payment plans, assess financial situations, and provide essential guidance—all while handling key operational and financial reporting responsibilities.
Location
Guernsey,
Channel Islands
Responsibilities
Duties for this role include, but are not limited to:Communicating with customers via multiple channels to address outstanding debts and arrange manageable payment plans.
Managing the implementation and enforcement of payment agreements to ensure effective debt resolution.
Offering advice on payment methods and options to assist customers in managing their accounts.
Preparing standard template letters for customers in arrears.
Keeping customer records up to date in the system on a daily basis.
Assessing situations to determine whether gas supply disconnection is necessary, using this only as a last resort.
Visiting customer properties to carry out gas disconnections when required.
Providing support to vulnerable customers throughout the debt resolution process.
Recording accurate meter readings and inputting them into the billing system.
Maintaining coin metered gas installations, including emptying and resetting them.
Compiling daily takings and generating statistical reports on customer interactions, disconnections, and reconnections.
Identifying opportunities for improving performance and efficiency within the debt collection process.
Managing key relationships with meter readers, regulatory bodies, and external entities such as landlords, estate agents, and courts.
Skills / Qualifications
The successful candidate will have excellent communication skills, both verbal and written, and the ability to handle challenging conversations with professionalism and empathy. Strong organisational abilities, a keen eye for detail, and a proactive approach to problem-solving are essential. A full, clean manual driving licence is required, along with proficiency in Microsoft Office. Experience in debt management, customer service, or a similar role would be advantageous.How To Apply
For a full job description, please call 711188, or email [email protected]. Alternatively, if you wish to apply, please submit your CV via the Apply Now button below.Related Compliance Jobs in Guernsey
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